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Webinar Replay:
The Contact Centre Self Service Avoiding the Pitfalls

The benefits of Self Service to both businesses and customers are clear, with potentially large savings in 'cost to serve' and improved customer satisfaction rates. However, choosing the right customer interactions for Self Service isn't as straight forward as it may seem and sometimes can result in the planned benefits not being fully realised or even achieving the opposite results.

In this short webinar, learn some practical methods that can be used to make sure you choose the right transactions for your business to automate.

Presented by:
  • Chris Brown – Noble Systems, Sales Account Manager
  • Steve Siddall – Noble Systems, Contact Centre Specialist