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Web-based Agent Desktop

Noble Composer Web Agent is the next generation of Noble Systems' powerful agent workflow design and desktop unification tool for web-based agent environments. Composer Web Agent builds upon the scalable desktop unification design tools introduced in the award-winning Noble Composer program, expanding them to include greater functionality for browser-based applications. The Composer omnichannel desktop solutions streamline agent workflows to improve productivity and overall customer experience, reduce training costs, and leverage technology investments.

Designed using the Microsoft Windows .NET framework to ensure unmatched flexibility, Composer Web Agent supports all major browsers and operating systems. Because it functions in a web-based environment, the program can be accessed from any location through a broad array of desktop and mobile devices, seamlessly integrating work-from-home agents and off-site personnel.


Features:

  • Intuitive desktop design tools in a point-and-click environment that allows users to develop customized workflows without programming knowledge or expensive technical assistance
  • Agent Desktop Unification consolidates data from multiple sources into a single workspace and simplify omnichannel workflows, building data accuracy across systems, improving customer service and reducing average call handling times (ACH)
  • Flexible agent desktop screens for that enable users to allow agent access to tools by campaign for point-and-click navigation, standardizing ‘best practices’ and business processes to reduce training time and improve agent productivity
  • Our Multi-session Agent option allows agents to handle voice and non-voice sessions simultaneously, increasing efficiencies and optimizing agent utilization
  • Support Multiple Browsers (Internet Explorer, Mozilla Firefox, Google Chrome, & others), Multiple Operating Systems (Windows, Mac OS X and Linux), and Multiple Agent Devices (Thin Client Desktop, Internet Appliance, Network Computer, MAC, PC, and more), eliminating the need to transition to new platforms or agent devices and reducing licensing costs
  • Web-based support for Noble Mimic, an agent desktop management portal that utilizes common interfaces for multiple data sources, workflow automation, call scripts and tools for communicating with customers
  • Lightweight Directory Access Protocol (LDAP) support to avoid the confusion of multiple agent login IDs. LDAP and Microsoft Active Directory service integration allow simplified user administration including addition and deletion of users, management of user permissions and user authentication
  • Enhanced support for the award-winning Noble Composer Debtor Contact Management System (DCMS), a customizable workspace that empowers account recovery agents to move seamlessly between predictive, preview and 'push-to-connect' dialing