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Newsletters

Noble Insights features news and information for the contact center professional and for Noble users. Read the current issue for recent news and trends, or view past issues. Insights is published quarterly.


March 2017    [ Read ]


Noble Insights March 2017

 

FEATURE

• Employee Engagement – The Value of Creating a More Connected Workforce

LETTER FROM THE CEO

• How Will Technology Impact Your Contact Center in 2017?

LATEST NEWS

• New Harmony and Composer Releases Introduce Multi-Session Agents, Improved Dashboards, and an Enhanced User Experience
• IP Update
• Don't Miss SNUG 2017
• Customer Spotlight - Dollar UK


Archive

  • December 2016 -- Feature Article: The Business Impact of Customer Hold Times...and Why You Can't Afford to Ignore them
  • September 2016 -- Feature Article: Improve Productivity and Service with Multi-Session Agents and Manager Tools in Noble Harmony

Note: Newsletters indicated as "pdf" are posted in PDF formats and require a PDF viewer to read. Adobe Acrobat Reader is one such free program and is available for download from the Adobe web site.