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Mortgage

Noble Systems is the choice of leading mortgage originators, sub-prime lenders and banking institutions. Our integrated solutions allow these groups to obtain, process and close more leads every day. Noble’s solutions help you quickly move sales prospects into the business process, qualify and turn leads into customers, and communicate with them


Build Productivity with More Right-Party Contacts

The Noble communications platform uses one of the industry’s most advanced dialing algorithms and superior tone and voice detection to drive agent productivity rates. With 95%+ answering machine detection, and busy, no answer, and disconnect recognition, agents receive only live parties instead of unproductive numbers. Calendar-based appointment setting tools let you schedule meetings for qualified leads, or complete an application form and transfer the call directly to a loan officer for even faster processing.

Increase Response Rates through Automated Messaging

Outbound messaging and text-to-speech tools help ensure that agents are talking to qualified parties. For more efficient service, the Noble suite can be integrated with your mortgage and collection software or database to provide account information and payment options, and to record contact results automatically, without requiring an agent.

Enable Customer Self-Service with Personalization & Interactive Tools

Automated messaging can be used to notify customers of new opportunities, to verify new accounts, and to send payment reminders. Self-service menus allow owners to respond immediately with automated functions, such as payment processing. Inbound options allow owners to make account changes or even complete a basic application – all without requiring a live agent.

Improve Service Levels with Effective Contact Routing

The use of skills-based routing can increase your service results by routing calls based on agent skills. Sales calls can be sent to more effective closers, or route calls for new and existing customers to different groups. Agent-specific callbacks are also supported. Digital recording tools capture orders for later verification and customers can be transferred as needed, without hanging up and dialing another number.

Create a Unified Environment for All Communications

Agents can be assigned to handle both outbound and inbound calls at the same time, promoting increased efficiency. Dialing automatically adjusts to changing call volumes while optimizing agent activity. Integration with our built-in database, or with your existing systems, ensures that your customer account records are maintained with up-to-the-second accuracy. Email and web support help you provide completely unified services for multimedia channels.

Maximize Performance with the Dynamic Management Suite

Manage all of your owner activities with our comprehensive Management Suite. Designed in a user-friendly environment, our manager tools allow users to build scripts, control center resources, monitor real-time performance, and create custom reports, without requiring high-level IT experts.


Features:

  • Easy-to-manage and Use – Noble saves mortgage companies money each day by automating many features and providing 'set it and forget it' type controls.
  • Flexible Agent Scripting – Allows you to control how agents view and capture information or complete the loan qualification, as well as manage lead tracking processes.
  • Agent Call-backs – Schedule call backs as needed with our on-screen calendar. The calls can be routed to a specific mortgage agent or to a group of agents. This a critical function for CRM and for closing leads.
  • Transfer of Data Directly into Agent Qualification Scripts – Speed up leads generation and finance qualification processes.
  • Inbound and Outbound Email – Integrate email lead generation with your marketing campaigns. Mortgage agents can provide critical forms and follow-up information to customers.
  • 3-way Data Conferencing and Transfer – Easily conference in a third-party, such as a loan officer, and transfer the call with data.
  • Application Integration – Move data from the agent qualification scripts directly into loan forms or into other software applications.

Benefits:

  • Noble software speeds up the loan qualification process so more applications are obtained and processed each day. The system is easily integrated with Web, email or other marketing sources.
  • Control messaging for mortgage qualification processes, CRM, and marketing programs.
  • Seamless integration with loan application software systems and external databases.
  • Professional customer service interactions with all the appropriate CRM data.
  • Compliant and fully tested with all 'Do Not Call' and international regulations.
  • Call (and data) transfer or conferencing to loan officers where ever they may be located.
  • More agent talk time and more qualified leads every hour, every day. Noble Systems' unified inbound/outbound/blended solution provides advanced customer service management capabilities.